211 San Diego
  • 03-Aug-2020 to Until Filled (PST)
  • Enrollment Center
  • San Diego, CA, USA
  • Hourly
  • Full Time

2-1-1 San Diego's mission is to mission is to serve as a nexus to bring the community together to help people efficiently access services and provide vital trend information for proactive community planning. To meet this mission, we seek talented team members who exhibit our values and complement our company culture.

2-1-1 San Diego is currently seeking critical thinking individuals interested in working with all sectors of our community. 

Those who join the 2-1-1 San Diego team have the opportunity to:

  • Gain valuable knowledge in the areas of health and social services
  • Provide critical support for vulnerable populations within San Diego and Imperial Counties
  • Make a lasting impact by identifying and reporting unmet client needs to inform community planning

Position Objective

An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, community outreach for education and application enrollment, and problem solving and referral assistance over the phone for clients with complicated needs. 

Make a Difference through Action

  • Actively listen to clients to develop a strategy that identifies solutions to barriers for access to enrollment.
  • Maintain knowledge and expertise in eligibility, enrollment, and program specifications of CalFresh and Medi-Cal programs achieving the goal of 100 applications completed per month.
  • Identify and accurately refer clients to appropriate community resources which may address the clients' additional health and social needs.
  • Provide reminder activities to assist customers in completing the application process.
  • Accurately document all client interactions and unmet needs in 2-1-1's systems to assist in the identification of gaps in services that can be addressed.
  • Identify and assist with barriers to care and monitor client progress.
  • Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients.
  • Provide application assistance and complete enrollment in CalFresh Food program by obtaining and submitting accurate information. A minimum of 62% approval for applications submitted is expected.
  • Maintain customer confidentiality, privacy, and HIPPA (Health Insurance Portability and Accountability ACT) standards and requirements.
  • Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.
  • Manage follow-up tasks with clients to identify needs for advocacy; assist clients with completing county interview, submitting documentation to access benefits, offer further services, and provide feedback regarding services received. The expectation is that all follow up activities are completed on time and are documented accurately.
  • Provide ongoing process improvement strategies for 2-1-1's internal programs.
  • Keep all activities in line with the core values and contribute to the positive culture of 2-1-1 San Diego.
  • Attend and assist with community outreach activities as assigned.
  • Assist with other projects as assigned.

 What You Bring

  • Associate's Degree or higher required; combination of continued education beyond high school and equivalent experience may be substituted.
  • Excellent time management skills.
  • Knowledge of County benefit programs highly desirable.
  • Certified Application Assister (CAA) certification highly desirable.
  • 1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization.
  • Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
  • A positive attitude, desire to learn and grow and aspirations to lead.
  • A focus on the growth and well-being of people and the communities to which they belong.
  • Excellent verbal, written and interpersonal communication skills.
  • High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.
  • The desire to seek learning opportunities to promote growth, professional and personal development.

 The Values We Live By

  1. Deliver WOW Through Service                              
  2. Embrace and Drive Change - Evolve               
  3. Create Fun and A Little Weirdness               
  4. Be Adventurous, Creative, and Open-Minded Be Passionate and Determined
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Do More With Less
  8. Build a Positive Team and Family Spirit
  9. Be Passionate and Determined
  10. Be Humble

Our Commitment

2-1-1 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients.  2-11- San Diego is an Affirmative Action/Equal Opportunity employer.  Persons of color, women, minorities, veteran/military and individuals with disabilities are encouraged to apply.










Full Job Description
211 San Diego
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