211 San Diego
  • 25-Sep-2020 to Until Filled (PST)
  • Technology
  • San Diego, CA, USA
  • Salary
  • Full Time

2-1-1 San Diego's mission is to help people by connecting them efficiently to the service delivery system, and by providing vital trend information for community planning. To meet this mission, we seek talented team members who exhibit our values and complement our company culture.

What is a Data Analyst?

Reporting into the Director of Informatics, the Data Analyst is primarily responsible building and sustaining an analytic portfolio. The Data Analyst strategically supports the Informatics team as well as internal business units to analyze key data to encourage data-driven decisions. Must be a self-starter who sees the long-term goal of our organization and of all 2-1-1 agencies to create a national awareness of 2-1-1. Required to maintain AIRS accreditation standards in all 2-1-1 activities.

Essential Results

  • With direction from the Director of Informatics, contributes toward creating and implementing a strategic approach to generate a robust and sustainable analytic portfolio.
  • Analyzes key strategic questions and provides specific insights to support internal operations, as well as provides externally facing analyses and reports.
  • Develops infrastructure to bring in key external datasets into analyses.
  • Monitors external data sources to compile and format vital trend information for community planning.
  • Collaborates with technology teams to integrate insights into 2-1-1 San Diego Client Management System.
  • Collaborates with Client Services teams to integrate insights into program planning.
  • Develops and maintains queries and tables within the Informatics Databases to allow for consistent and standardized data analysis.
  • Creates compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.
  • Ensures validity of critical data is accurately collected.
  • Troubleshoots data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.
  • Proactively identifies areas of concern within the department processes or data collection systems and brings those to the Team for discussion.

 All things we do are in line with our company values:

  • Cultivates an environment of trust, teamwork, self-confidence, empowerment and ownership among staff
  • Engages with and contributes to the positive culture of 2-1-1 San Diego following our core values.
  • Assists with special projects as requested.

The Values We Live By at 2-1-1 San Diego

  1. Deliver WOW Through Service
  2. Embrace and Drive Change - Evolve
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Do More With Less
  8. Build a Positive Team and Family Spirit
  9. Be Passionate and Determined
  10. Be Humble


  • MA/MS Degree in Mathematics, Statistics, Computer Science, Economics, Social Work, Public Policy, or a related field preferred. A combination of directly related college course work and professional experience may be substituted.
  • 4+ years of experience with data analysis, writing comprehensive reports, and/or research projects.
  • 1+ years of experience with supervising a team is preferred.
  • A focus on the growth and well-being of people and the communities to which they belong.
  • A positive attitude, desire to learn and grow and aspirations to lead.
  • Candidate must demonstrate solid mathematical ability, analytic thinking, and effective oral and written communication of quantitative findings. Experience writing programs or scripts in at least one statistical or mathematical package or computer programming language is required.
  • Expert proficiency with Microsoft Office Suite required, including advanced Excel function.
  • Experience with reporting tools, such as SQL Management Studio, Tableau, SPSS, and ArcGIS.
  • Familiarity with a variety of the field's concepts, practices and procedures, including database technologies, and researching and recommending methods to proactively manage data.
  • Must have excellent attention to detail, ability to multi-task, and strong organizational, analytical and project management skills.
  • Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.

Our Commitment

2-1-1 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients.  2-11- San Diego is an Affirmative Action/Equal Opportunity employer.  Persons of color, women, minorities, and individuals with disabilities are encouraged to apply.

Full Job Description
211 San Diego
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