211 San Diego
  • 14-Dec-2020 to Until Filled (PST)
  • Technology
  • San Diego, CA, USA
  • Hourly
  • Full Time

Resource and Data Specialist I

 Position Summary:        

The Resource and Data Specialist I is responsible for maintaining a comprehensive, robust, and accurate resource database. The Resource and Data Specialist I supports the collection of information about community programs and services, and develops professional working relationships with agency partners. Additionally, the Resource and Data Specialist I develops and maintains departmental processes and protocols, manages internal requests, and provides internal and external data support. Must be willing to work in a fast-paced environment, be able to manage multiple projects simultaneously, and can manage time independently.

Essential Results:

Resource Database Management

  • Maintains the resource database, with on-going target of updating 100% of existing agencies in the 2-1-1 San Diego database at least once a year.
  • Conducts in-depth interviews with partner agencies as needed to ensure an accurate and comprehensive description of services in the 2-1-1 San Diego database.
  • Identifies appropriate categorization of resources and applicable target populations using the 2-1-1 Taxonomy of Information Referral Systems.
  • Practices and upholds Resource Database Quality Standards.
  • Reviews requests for new Agencies and Services to the database by adhering to the 2-1-1 San Diego Inclusion Policy and Style Guide. Identifies opportunities to review and adjust the Inclusion Policy as needed.
  • Documents activities and partnership engagement to ensure effective internal communication.
  • Applies critical thinking to all resource editing activities to ensure that all services descriptions are comprehensive, accurate and consistent.
  • Meets department Key Performance Indicator (KPI) monthly and annual targets.

 Process Management and Support

  • Develops and maintains processes, protocols, policies, and templates to enable consistent practices with the Informatics Team.
  • Manages internal Helpdesk to triage requests and provide responses in a timely manner.
  • Utilizes existing, or builds reports and dashboards to monitor information regarding Resource Team activities, as well as responds to data requests from internal and external stakeholders.
  • Automates and enhances processes within the CIE Partner Community, including responding to partner request queues.
  • Plays an integral role during declared emergencies as a member of the Resource and Data team in the Incident Management Team (IMT) infrastructure, ensuring call center staff have accurate and timely information during events and provides critical data and trend information to county officials.
  • Develops and delivers training to internal teams.
  • Adheres to all department policies, practices and procedures related to the resource database and partnership data management.
  • Adheres to the Alliance for Information and Referral Services (AIRS) Standards for Information and Referral.
  • Responds to general customer requests in a timely manner.
  • Assists on special projects as needed.

Qualifications and Requirements:

  • AA/AS Degree or a combination of directly related college course work required. Experience may be substituted.
  • Experience in or understanding of social services and vulnerable populations, including how resources are accessed by the community.
  • One year of experience in the area of customer service or data entry required; one year of experience in non-profit or government sector preferred.
  • Strong critical thinking skills with the ability to apply complex and multi-faceted concepts to all activities.
  • Attention to detail: is thorough when performing work; double-checks the accuracy of information to ensure high-quality and precise work.
  • Strong interpersonal and verbal communication skills, with the ability to develop strong professional relationships.
  • Ability to multitask, prioritize, and adapt to organizational change and new projects.
  • Excellent writing skills required with an emphasis on correct grammar and ability to summarize.
  • Superior computer skills required, with familiarity of electronic databases. Computer skills tests may be a requirement of employment.
  • Must actively pursue individual AIRS certification, when eligible after one year of employment.

 

 

Full Job Description
211 San Diego
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