211 San Diego
  • 19-Dec-2020 to Until Filled (PST)
  • Technology
  • San Diego, CA, USA
  • Salary
  • Full Time

2-1-1 San Diego's mission is to serve as a nexus to bring the community together to help people efficiently access services and  provide vital trend information for proactive community planning. To meet this mission, we seek talented team members who exhibit our values and complement our company culture.

 What is a Helpdesk Coordinator?

A Helpdesk Coordinator provides first line technical support for all users and departments.  Accurately logs support issues utilizing System Center helpdesk software.  Ensures issues are resolved within the timeframes specified by the business and as outlined in the helpdesk service level agreements.  Troubleshoots user hardware and software problems.  Makes repairs to personal computers, communication connections and printers.  Required to maintain AIRS accreditation standards in all 2-1-1 activities.

 Essential Results

  • Responds to help desk tickets.
  • Manages equipment inventory.
  • Assists with maintaining on premise servers when needed.
  • Researches end-user hardware and recommend purchase options.
  • Assists with testing and maintaining our disaster recovery plan.
  • Supports office moves and additions, as required.
  • Provides primary support on desktop and application issues.
  • Assists with end-user training as appropriate.
  • Helps maintain standard operational procedures for networked services including: general systems maintenance, backup/restore and disaster recovery
  • Participates in other IT initiatives, as assigned

 Other:

  • Participates in "after hours" organization related events and local emergency operations, as required.

 Always acts in alignment with the company values.

  • Seeks continuous learning opportunities to promote growth, professional and personal development.
  • Engages with and contributes to the positive culture of 2-1-1 San Diego.
  • Assists with special projects as requested.

 The Values We Live By at 2-1-1 San Diego

  1. Deliver WOW Through Service
  2. Embrace and Drive Change - Evolve
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships with Communication
  7. Do More with Less
  8. Build a Positive Team and Family Spirit
  9. Be Passionate and Determined
  10. Be Humble

 Qualifications

  • Requires a 2 year technical degree and 2 years work experience. Some MCSE classes preferred. 
  • Strong technical skills
  • Self-starter, with the ability to work independently and within a team atmosphere.
  • Demonstrated expertise in Office 365, Microsoft Windows and Microsoft Office.
  • Experience supporting web-based information systems.
  • Experience with cloud based telephony
  • Superior communication skills (verbal and written).
  • Must have excellent attention to detail, ability to multi-task, and strong organizational, analytical and project management skills.
  • Ability to build and maintain positive and supportive working relationships with internal users.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Walking or standing is required; employee is primarily seated while performing duties.
  • Employee must talk and hear; hands are regularly used to write, type, key and handle or feel small controls.
  • Extensive use of the computer.

 Our Commitment

2-1-1 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients.  2-11- San Diego is an Affirmative Action/Equal employer.  Persons of color, women, minorities, and individuals with disabilities and veteran/military  are encouraged to apply.

 

 

 

 

 

Full Job Description
211 San Diego
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