211 San Diego
  • 06-Jan-2017 to 07-Mar-2017 (PST)
  • Business and Partnership Development
  • San Diego, CA, USA
  • Contract

2-1-1 serves the entire population of San Diego and Imperial Counties as the region's trusted connection to more than 6,000 community, health and disaster services in more than 200 languages, 24 hours a day. 2-1-1 understand the needs of our community and has become a trusted data provider to help local government, business and nonprofit leaders make informed funding and planning decisions. With every 2-1-1 connection, accurate and timely information about food assistance, health-related resources, legal services, housing, senior services, substance abuse, child care, utility assistance, military and veterans services, disaster preparedness and response information and so much more is shared with customers with the respect and dignity.

2-1-1 San Diego prides itself on building partnerships in the community. We are reaching out to qualified individuals to work with 2-1-1 San Diego and local public authorities to define 2-1-1's role in responding to disasters, including terrorist attacks and how that role integrates into the local incident command system. 

The Crisis Emergency Communications Consultant will work with 2-1-1 San Diego and local law enforcement and other public safety authorities to refine 2-1-1's role in responding to disasters, including terrorist attacks, and how that role integrates into the local incident command system(s).


  • Integrate 2-1-1 San Diego communication to allow effective response to a disaster event. Create a permanent flow of communication within 2-1-1's own operations as well as with other responders.
  • Develop protocol to maintain agency situational awareness and manage emergency preparedness.
  • Establish points of contact with law enforcement and other public safety authorities, allowing 2-1-1 to serve in the most appropriate capacity in the event of a disaster.
  • Participate in high level conversations with law enforcement and public safety authorities including emergency response personnel to become aware of regional planning for response to terror attacks.
  • Arrange one-on-one meetings with personnel managing jurisdictional response plans.
  • Identify staff training needs and developing curriculum and learning materials to address such needs.
  • Prepare 2-1-1 staff to handle a high volume of calls during a perceived attack. Train staff to maintain composure and calm public callers in an effort to prevent panic.
  • Develop procedures to relay trends and rumors to emergency partners to prevent panic.
  • Build 2-1-1 San Diego's own disaster response protocols to integrate into regional response plans.
  • Develop protocols for 2-1-1's response to calls and document reports about unaccounted for missing persons in response to a mass casualty situation.
  • Participate in the potential procurement of new technology to support intake for missing person reports as well as the integration with technology of public safety authorities.


  • Working knowledge and understanding of San Diego region's public safety and law enforcement structure.
  • Experience in crisis management operations and administration, security operations, anti-terrorism planning and policy, and coordinating the responses of public safety agencies.
  • Ability to exercise informal influence across a broad spectrum of public and private stakeholders with an emphasis on collaboration and collective leadership.
  • Ability to understand and manage interconnections of complex systems from healthcare to law enforcement, and emergency management services.
  • Knowledge of law enforcement communications process, protocols and technologies.


211 San Diego
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