211 San Diego
  • 12-Apr-2017 to 31-May-2017 (PST)
  • Service Delivery
  • San Diego, CA, USA
  • Full Time

Please note:  This position requires bilingual fluency in both Cantonese and English.  


Real People.  Real connections.  Real help. 

That's what employees of 2-1-1 San Diego provide every single day. Apply today to join an organization focused on providing in-depth support by connecting people of San Diego and Imperial Counties to services intended to create a community that does not just survive, but THRIVES...


2-1-1 San Diego is currently seeking bilingual (English/Cantonese), empathetic individuals interested in working with all sectors of our community.  Those who join the 2-1-1 San Diego team have the opportunity to:

  • Gain valuable knowledge in the areas of health and social services
  • Provide critical support for vulnerable populations within San Diego and Imperial Counties
  • Make a lasting impact by identifying and reporting unmet client needs to inform community planning


What is a Community Connector?

A Community Connector is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone for clients with complicated needs, both in English and Cantonese.  A successful Community Connector knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives.  If you are a creative intellectual with critical thinking skills and a desire to help those in need, apply today


Make a Difference through Action

  • Simultaneouly translate program information from written English into spoken Cantonese, while electronically documenting details of the conversation in English.
  • Perform in-depth screening for community programs for the purpose of educating, navigating and connecting clients with needed services.
  • Using needs assessment, identify programs to assist the client based on the social determinants of health.
  • Actively listen to clients to develop a strategy that identifies solutions to barriers to access.
  • Identify and accurately refer clients to appropriate community resources which may address the clients' additional health and social needs.
  • Accurately document all client interactions and unmet needs in 2-1-1's systems to assist in the identification of gaps in services that can be addressed.
  • Facilitate client access to community resources and agencies. 
  • Identify and assist with barriers to care and monitor client progress.
  • Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients.
  • Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.
  • Manage follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received.
  • Provide ongoing process improvement strategies for 2-1-1's internal programs.
  • Keep all activities in line with the core values and contribute to the positive culture of 2-1-1 San Diego.
  • Assist with other projects as assigned.


What You Bring

  • Full command of both Cantonese and English language - reading, writing, and speaking.  Ability to professionally transition between both languages within various modalities. 
  • Associate's Degree or higher.
  • 1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization.
  • Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology.
  • Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
  • A positive attitude, desire to learn and grow and aspirations to lead.
  • A focus on the growth and well-being of people and the communities to which they belong.
  • Excellent verbal, written and interpersonal communication skills.
  • High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.
  • The desire to seek learning opportunities to promote growth, professional and personal development.



211 San Diego
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