211 San Diego
  • 21-Dec-2017 to 01-Feb-2018 (PST)
  • Service Delivery
  • San Diego, CA, USA
  • Full Time

Please note:  This position requires bilingual fluency in both Cantonese and English.  


Real People.  Real connections.  Real help. 

That's what employees of 2-1-1 San Diego provide every single day. Apply today to join an organization focused on providing in-depth support by connecting people of San Diego and Imperial Counties to services intended to create a community that does not just survive, but THRIVES...


2-1-1 San Diego is currently seeking bilingual (English/Cantonese) Enrollment Specialists to provide over-the-phone enrollment assistance to help our clients gain access to critical benefit programs, ultimately helping to improve their lives. Activities include answering inbound and outbound phone calls, providing preliminary screening and application assistance for various public and community services, offering guidance on benefit renewal requirements, empowering clients, providing follow-up assistance to help ensure clients receive the benefits and providing education to help improve the health outcomes and lives of our clients.

What You Bring

  • Associate's Degree or higher preferred; combination of continued education beyond high school and equivalent experience may be substituted.
  • Experience in the fields of public health, social work, sociology or similar human services-focused field.
  • Certified Application Assister (CAA) certification or Certified Enrollment Counselor (CEC) highly desirable.
  • Knowledge of County benefit programs highly desirable.
  • Experience providing enrollment assistance desirable.
  • Extensive experience providing excellent customer service is required.
  • Demonstrated ability to put the needs of the customer first.
  • Excellent verbal communication skills required.
  • Strong computer and technology skills required, including a high level of proficiency in internet navigation, MS Word, Excel and PowerPoint; skills test may be required.
  • Bilingual English/Cantonese required.


2-1-1 San Diego offers competitive salary and benefits package. We are proud to be an EEO/AA employer M/F/D/V.


211 San Diego
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