211 San Diego
  • 20-Jul-2018 to 18-Sep-2018 (PST)
  • Programs
  • San Diego, CA, USA
  • Salary
  • Full Time

2-1-1 San Diego's mission is to help people by connecting them efficiently to the service delivery system, and by providing vital trend information for community planning. To meet this mission, we seek talented team members who exhibit the values that we hold dear and who complement our company culture.

The Values We Live By

  1. Deliver WOW Through Service
  2. Embrace and Drive Change - Evolve
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Do More With Less
  8. Build a Positive Team and Family Spirit
  9. Be Passionate and Determined
  10. Be Humble

Position Objective

The Enrollment Center Programs Manager is responsible for the oversight and effectiveness of 2-1-1's Enrollment Center programs. This role collaborates with the Director of Enrollment & Navigation Services to develop program strategies. The Programs Manager is responsible for executing the strategy through building relationships with external partners and internal stakeholders. This role ensures the Enrollment Center is meeting contractual obligations.


  • Bachelor's Degree or higher required; combination of continued education beyond high school and equivalent experience may be substituted.
  • At least two years of experience in program management, project management, and/or external relations required.
  • At least two years of experience working with public benefit-related programs is required; familiarity with the CalFresh/ SNAP program highly desirable.
  • Experience in evaluation, needs assessment, data analysis and program improvement.
  • Ability to provide high-quality customer service to all customers/stakeholders, including the ability to build and maintain positive and supportive working relationships with internal and external contacts.
  • Ability to travel at least 10% of the time (this position is 80% internal and 20% external).
  • Demonstrated the ability to lead projects to completion with limited supervision.
  • Superior analytical and communication skills (verbal and written).
  • Proficiency in MS Word, Excel, Outlook, PowerPoint and online applications; skills test may be required.
Full Job Description
211 San Diego
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