211 San Diego
  • 05-Sep-2018 to 04-Nov-2018 (PST)
  • Enrollment Center
  • San Diego, CA, USA
  • Hourly
  • Full Time

2-1-1 San Diego is currently seeking empathetic individuals interested in working with all sectors of our community.

Those who join the 2-1-1 San Diego team have the opportunity to:

  • Gain valuable knowledge in the areas of health and social services
  • Provide critical support for vulnerable populations within San Diego and Imperial Counties
  • Make a lasting impact by identifying and reporting unmet client needs to inform community planning

What is an Enrollment Center Specialist?

An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, and problem solving and referral assistance over the phone for clients with complicated needs.  A successful Enrollment Center Specialist knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives.  This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

What You Bring:

  • Associate's Degree or higher required; combination of continued education beyond high school and equivalent experience may be substituted.
  • Excellent time management skills.
  • Knowledge of County benefit programs highly desirable.
  • Certified Application Assister (CAA) certification highly desirable.
  • 1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization.
  • Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
  • A positive attitude, desire to learn and grow and aspirations to lead.
  • A focus on the growth and well-being of people and the communities to which they belong.
  • Excellent verbal, written and interpersonal communication skills.
  • High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.
  • The desire to seek learning opportunities to promote growth, professional and personal development. Bilingual English/Spanish required.
Full Job Description
211 San Diego
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