211 San Diego
  • 30-Oct-2018 to 29-Dec-2018 (PST)
  • Health Programs
  • San Diego, CA, USA
  • Hourly
  • Full Time

What is a Health Navigation Specialist?

A Health Navigation Specialist serves as a single access point for anyone in need of health services. A Health Navigation Specialist provides care navigation addressing the health and social needs of the whole person and works to better connect, empower, educate, and advocate for clients with health needs, specifically those experiencing issues in accessing care and/or managing chronic conditions in both the uninsured /under-insured populations. A Health Navigation Specialist is passionate about healthy living and has educational health background or experience working within the health and wellness field. A Health Navigation Specialist is responsible for completing an in-depth holistic health assessment and establishing a care plan to address the needs of each client. This care plan includes continual follow ups, addressing the progress of each client, and creating a foundation of support by connecting them to community partners that provide the required services. By assisting our clients with their long-term needs through education, advocacy, and client empowerment, 2-1-1 San Diego is able to address risk factors and social determinants of health to help clients achieve a better quality of life and health outcomes.

What You Bring

  • Bilingual Spanish preferred
  • Bachelor's Degree required in the fields of social services or health care; BSW, MSW, or MPH preferred
  • One year of call center experience preferred
  • One year of Information & Referral experience or extensive knowledge of health services required
  • Must possess excellent customer relations skills; ability to work with various cultural and socio-economic groups, including people in crisis, transition, and experiencing homelessness
  • Ability to multi-task in a hectic environment, with prompt attention to caller's needs
  • Internet chat experience highly desirable
  • Ability to interact effectively with persons experiencing a problem situation or crisis to assess and help problem-solve the situation
  • Demonstrated critical thinking and analysis skills
  • Strong ability in business software programs including MS Office, Outlook and online applications
Full Job Description
211 San Diego
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