211 San Diego
  • 21-Dec-2018 to 19-Feb-2019 (PST)
  • Enrollment Center
  • San Diego, CA, USA
  • Hourly
  • Full Time

2-1-1 San Diego's mission is to help people by connecting them efficiently to the service delivery system, and by providing vital trend information for community planning. To meet this mission, we seek dedicated team members who believe in our vision and who exhibit the values that we hold dear.

What is an Enrollment Center Specialist?

An Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, community outreach for education and application enrollment, and problem solving and referral assistance over the phone for clients with complicated needs. A successful Enrollment Center Specialist knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

 

Qualifications

  • Associate's Degree or higher preferred; combination of continued education beyond high school and equivalent experience may be substituted.

  • Experience in the fields of public health, social work, sociology or similar human services-focused field.

  • Certified Application Assister (CAA) certification or Certified Enrollment Counselor (CEC) highly desirable.

  • Knowledge of County benefit programs highly desirable.

  • Experience providing enrollment assistance desirable.

  • Extensive experience providing excellent customer service is required.

  • Demonstrated ability to put the needs of the customer first.

  • Excellent verbal communication skills required.

  • Strong computer and technology skills required, including a high level of proficiency in internet navigation, MS Word, Excel and PowerPoint; skills test may be required.

  • Bilingual English/Spanish required.

 2-1-1 San Diego offers competitive salary and benefits package. We are proud to be an EEO/AA employer M/F/D/V.

Full Job Description
211 San Diego
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