211 San Diego
  • 04-Jan-2019 to 05-Mar-2019 (PST)
  • Service Delivery
  • San Diego, CA, USA
  • Hourly
  • Full Time

What is an ACCESS I&R Specialist?

The ACCESS I&R Specialist is a client-focused position serving English- and/or Spanish-speaking San Diego County residents, providers, and agencies with questions or needs related to Family Resource Center programs and services. ACCESS I&R Specialists are experienced eligibility workers trained in CalWORKs, CalFresh, and Medi-Cal programs. ACCESS Agents complete eligibility determinations, take application requests, reschedule appointments to obtain benefits, and update existing case information.

 The Values We Live By at 2-1-1 San Diego

  1. Deliver WOW Through Service
  2. Embrace and Drive Change - Evolve
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Do More With Less
  8. Build a Positive Team and Family Spirit
  9. Be Passionate and Determined
  10. Be Humble

What You Bring

  • Must be fluent in both English and Spanish (reading, writing, and speaking). A language assessment is required for bilingual candidates.
  • Knowledge of health and social services in San Diego County preferred.
  • Demonstrated strong critical thinking and analysis skills.
  • Must actively pursue individual AIRS certification, if eligible.
  • Ability to actively listen and respond to people in need.
  • Excellent customer relations skills and the ability to interact effectively and help problem-solve situations with:
    • various cultural and socioeconomic groups.
    • people in crisis, transition and homeless.
    • persons experiencing a problem situation.
  • Ability to multi-task in a hectic environment, with prompt attention to caller's needs.
  • Ability to operate a multi-line telephone system.
  • Strong capability in business software programs including MS Office, Outlook and online applications. A computer skills test may be required.
Full Job Description
211 San Diego
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